Three Steps for Continuous ImprovementLife is full of lessons. But we often don’t seem to learn from our mistakes or intentions to change. Hence, it is crucial to have a simple process of improvement that will help you enhance your performance. The three steps for continuous improvement form a pyramid.
A first initial strategic perspective offers clarity and direction to your goals.
Second tactical evaluation of your results provides you with improvement points.
A third operational improvement enhances your behaviour towards to the goal that you set.
The 3 components of the system
Step 1. Feed-up: Clarify the goalThe goal of Feed-up is to ask: Where am I going? Note that the question does not ask what the finite goal is but rather the direction of movement. In other words, between your goal and the expected outcome of your current trajectory might lie a difference. After reflecting on the difference, an initial action could start the improvement process. So what is the one thing you can do today to get closer to one of your goals? From this perspective of direction, focus on the essential action step that lies in front of you to get closer to your goal. The one thing to do that would give you the most bang for your buck. As a result of the initial action we will then get feedback.
Step 2. Feedback: Evaluate past performanceAfter an action feedback allows us to evaluate past performance. Looking for feedback that is tangible and transparent allows us to form a personal evaluation of the action step we took. Feedback is asking yourself: How did it go? Feedback is our most powerful tool to come up with improvement points. When we learn our lessons we see the mistake we made retrospectively. But it doesn’t help us change the past so that’s why it is important to apply your lessons to the future.
Step 3. Feed-forward: Modify future performanceThe goal of the final level is to ensure you actively work with the previous experience to make the next experience better.
- What can I do better?
- Which next steps do I need to take?
- What tools do I need to achieve the next steps?
- Where do I need help?